Жалобы

В период времяпровождения на VulkanBet, вопреки всем нашим усилиям, может возникнуть какая-либо проблемная ситуация. Наша служба поддержки сделает все возможное, в пределах своей компетенции, для решения возникших проблем и вопросов. Тем не менее, если Вы считаете, что наша команда не предоставила должный уровень сервиса и/или решение проблемы не соответсвует уровню стандартов нашей организации, мы предоставляем альтернативные способы решения.




Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.



PROMEDIATE
Promediate

ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.

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ASK GAMBLERS
COMPLAINTS SERVICE
Ask Gamblers

When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.

If you are experiencing any issues with VulkanBet regarding Payment, Bonuses, Software, Deposit, Accounts or other, you are welcome to file a complaint with the AskGamblers Casino Complaints Service.

File A Complaint

Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.


LATEST CASINO BONUS
COMPLAINTS SERVICE
Latest casino bonuses

Founded in 2006 LCB cover every aspect of gambling piquing interest in many different facets of the industry. The LCB library has over 50,000 pages consisting of nearly 900 online casino reviews (and counting), world directory of land based casino reviews, 2,600 Free games, Jackpot monitor, live dealer, mobile gaming and so much more.

LCB is proud to receive several awards including iGB Best Casino Affiliate in 2013 and 2014, Best Overall Affiliate 2014, plus featured articles on eGR Magazine, Calvin Ayre, CAP and GAFFG.

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ONLINE DISPUTE RESOLUTION
Online Dispute Resolution

Online dispute resolution is a branch of disputes resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process

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