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ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.File A Complaint
When gambling at any online casino, you might experience some issues. If that happens you are entitled to make a complaint with official government regulatory bodies which issue licences or an independent regulatory bodies, such as AskGamblers.
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Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.
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Online dispute resolution is a branch of disputes resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the processFile A Complaint