В период времяпровождения на VulkanBet, вопреки всем нашим усилиям, может возникнуть какая-либо проблемная ситуация. Наша служба поддержки сделает все возможное, в пределах своей компетенции, для решения возникших проблем и вопросов. Тем не менее, если Вы считаете, что наша команда не предоставила должный уровень сервиса и/или решение проблемы не соответсвует уровню стандартов нашей организации, мы предоставляем альтернативные способы решения.

If you have any documentation that you would like to attach, please do that here.

If you cannot find the answer to your question above, you can get in touch with us below.

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Should you feel that your issue has not been resolved by our management or staff, we invite you to lodge the complaint with our official Regulatory bodies.


ProMediate operates a consumer mediation service, certified by the Gambling Commission. ProMediate’s role is to help to resolve complaints through conciliation and mediation. The service is independent. Using the service is voluntary. If you can, it is usually best to phone or email and you should say that you have received this deadlock email and wish to use the service.

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Finally, should you find that the above dispute resolution avenues do not perform to your satisfaction, be it in terms of speed of resolution or decision making process, we also offer you several alternative dispute services who are operated by some of the most reputable fair play advocacy websites online today.

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Online Dispute Resolution

Online dispute resolution is a branch of disputes resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process

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