Version 1.3 last updated 16.05.2019
In this Policy references to "we", "us" and “our” shall mean any company in the Max Ent. Limited group of companies. References to "you" and "your" shall refer the person using our Website(s) and providing personal information to us.
This document describes the type of information used, the purposes and practices of managing your information. By submitting your data and using our site, you consent to the use of your personal information as outlined in this section.
If you have any questions on how your personal information is treated or require further clarification you are welcome to contact us on [email protected] We will do our best to process all reasonable requests in a timely manner.
01. Who Are We
28. External Sites
VulkanBet is operated and managed by MaxEnt Ltd. MaxEnt Ltd is a Limited Liability Company registered under the laws of Malta in the European Union with registration number C47261 and a registered address “JPR Buildings, Level 2, Triq Taz-Zwejt, San Gwann, SGN 3000, Malta”.
For general queries please do not hesitate to get in touch with our Customer Support team via our Livechat service or by emailing [email protected]. If you have specific questions regarding your personal information or how we use it, please email us at [email protected]maxent.com.
The services provided by VulkanBet are not intended for or directed to minors or persons under the age of legal consent. Any person who provides us with personal information represents to us that they are 18 years of age or over the age of legal consent in their jurisdiction. If we become aware that a minor has attempted to or has submitted personal information, we may not accept this information and may take steps to remove such information from our records.
Your information is processed to make it possible for us to provide our Services to you, according to legal or regulatory obligations and where it is in our legitimate interests to do so.
Personal data is collected for periods no longer than necessary when:
Where required for security and responsible gaming reasons, we may append the information that you provide us with data received or gathered from third-party sources (e.g. social media and networking sites). Examples include information published on the internet about or by you.
We will be processing your private information and will do so with no prejudice to your rights, freedoms, and interests. There is no obligation to share your information with us, but failure to do so may result in being unable to make full use of our Product.
The personal information we will collect may include:
We may send you a permanent cookie when you register with us. A cookie is a small file that can be placed on your computer's hard disk
for record-keeping purposes. You are not obliged to accept a cookie from us or any other website. You can update your browser so that
it will not accept cookies. Please consult the "Help" section of your browser for instructions on how to do so correctly. However, for
legitimate security reasons, we may refuse access to specific website content unless you accept the use of a cookie or similar device.
Your personal information is used to optimize the delivery of our services and to:
If you are opted in to receiving notifications, from time to time we may send you promotional notifications regarding our products or services that you may find interesting.
You can change your marketing preferences at any point by following the “My Account" section on our site or by clicking on the "Unsubscribe" feature included on the bottom of our communications.
Your personal data may be shared with any of the following Recipients:
VulkanBet and its service providers may be required to transfer your personal information from one country to another. This includes any destination within the European Union (EU), European Free Trade Association (EFTA) regions, as well as outside of the European Economic Area (EEA). . To ensure your personal information remains safe when transferred like this, we will take all reasonable steps to maintain a suitable level of protection in line with this Policy.
We are committed to protecting the personal information you entrust to us. We take all reasonable steps to ensure that all information collected through our Sites is treated securely and in line with this Policy and strict data protection standards. Accordingly, we have adopted robust procedures and technologies to protect your data from unauthorized access and improper use.
After logging in all information sent to and from the VulkanBet site is encrypted using 128-bit Secure Socket Layer (SSL) technology. The SSL certificate used is issued and verified by a carefully selected third party, click on the image for more information.
We have a dedicated fraud department and advanced systems in place to detect and prevent suspicious activity, to ensure that our website remains a secure playing-field. Any account involved in suspicious activity will be suspended and investigated to the fullest extent. Should you as user have any doubts about the activity on your account, such as unrecognized transactions in the transaction history or surprising changes in the balance, please contact us immediately.
We understand that in collecting and processing your personal information we are bound by strict legal provisions of data protection.
To protect and safeguard all personal information that falls under our control we have implemented suitable security policies, rules and technical measures covering practices of improper use or disclosure, unauthorized modification, unlawful destruction or accidental loss.
Given that the internet is a global environment requiring transmission of data, Max Ent. Limited cannot fully guarantee the security of all information that you share online. This policy is intended to inform you of the security risks of providing personal information over the internet and will not be held liable for security breaches that are not the result of failure from our end to provide the sufficient technical and organizational measures required by the GDPR.
Please keep in mind that to comply with regulatory requirements, the information we hold about you needs to be up-to-date at all times. You may update information on our site from "My Account" or by getting in touch with one of our Live Chat agents via chat or email on [email protected].
We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of the Services. Your principal rights under data protection law are:
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated by completing our complaints form available on our website.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to our lead data protection authority. As we are based in Malta, our principal data protection regulator is the Malta Office of the Information and Data Protection Commissioner (IDPC Malta).If you reside in any other country in which we operate, you may choose to contact the regulator in your country of residence:
You have a right to request a copy of the personal information we hold about you, known as a subject access request. You also have the right to request that information we hold about you which may be incorrect, or which has been changed since you first told us, is updated or removed. These requests are free of charge and can be sent by email to the relevant team by emailing [email protected] or by contacting our Customer Support team via our Livechat service or via email at [email protected].
Upon receipt of an SAR, the relevant team will log and acknowledge the request.
We need to check the identity of anyone making a SAR to ensure information is only given to the person who is entitled to it. If the identity of a SAR requester has not already been provided, the person receiving the request may ask the requester for KYC documents to verify the account.
Upon receipt of the required documents, the person receiving the request will provide the relevant team with all relevant information in support of the SAR. Where the Team is reasonably satisfied with the information presented by the person who received the request, the Data Protection Officer will notify the requestor that his/her SAR will be responded to within 30 calendar days. The 30 day period begins from the date that the required documents are received. The requestor will be informed by the Data Protection Team in writing if there will be any deviation from the 30 day timeframe due to other intervening events or if the request is unusually complex.
The Team will ensure that the information is reviewed/received by the imposed deadline to ensure the 30 calendar day timeframe is not breached.
The Team will provide the finalized response together with the information retrieved and/or a statement that the Company does not hold the
information requested, or that an exemption applies.
The Team will ensure that a written response will be sent back to the requestor. This will be via email.
After the response has been sent to the requestor, the SAR will be considered closed and archived by the Team.
An individual does not have the right to access information recorded about someone else, unless they are an authorized representative.
The Company is not required to respond to requests for information unless it is provided with sufficient details to enable the location of the information to be identified, and to satisfy itself as to the identity of the data subject making the request.
In principle, the Company will not normally disclose the following types of information in response to a Data Subject
There are situations where individuals do not have a right to see information relating to them. For instance:
If the responsible person refuses a Data Subject Access Request on behalf of the Company, the reasons for the rejection must be clearly set out in writing. Any individual dissatisfied with the outcome of his/her Data Subject Access Request is entitled to make a request to the Data Protection Officer to review the outcome.
The overall responsibility for ensuring compliance with an SAR rests with the Data Protection Officer.
If the Company acts as a data controller towards the data subject making the request then the SAR will be addressed based on the provisions of this procedure.
If the Company acts as a data processor the Data Protection Officer will forward the request to the appropriate data controller on whose behalf the Company processes personal data of the data subject making the request.
Both you and VulkanBet have the right to close your player account at any point. After closing your account, your personal information is stored for as long as required by law and data will only be used if required by competent authorities.
When there is no need to process your personal information further, we will delete it. Legally, we may be required to keep personal information for a shorter or longer period depending on the purpose of use.
We sometimes use systems to make automated decisions based on your personal information. This helps us to make sure our decisions are quick, fair, efficient and correct, based on what we know. These automated decisions can affect the products, services or features we may offer you now or in the future, or the ability to use our services.
We may use automate decisions making in the following situations:
Please note that the right does not apply when the processing is:
This site may contain links or banners to other external web sites operated by third parties. If you use any of the external links, you will be directed to a site which is not covered by our privacy policies. This privacy statement applies solely to information collected on the VulkanBet Casino website. We will bear no liability for the content on third-party websites.